Safety and crisis protocol
Clonique is an AI. It does not replace the person it imitates or professional help. This is what the app does to keep a chat safe.
It is always clear it is an AI
- Every chat with a clone carries an AI label, and notifications say AI clone.
- Asked whether it is an AI or a bot, the clone always says it is. That answer is a fixed text of the app, not the model.
- Before the first clone you confirm you are 18 or older and that the clone is an AI, not that person.
When someone mentions suicide or self-harm
Every message is checked before it reaches the model: on the device against a list of phrases in Croatian, English and German, and in parallel by a separate safety model.
When the check sees a serious risk, the clone does not answer and the model is not called. The app shows a fixed text: that this is an AI, and the helpline for your country. A card with helplines opens as well; the chat is not cut off or locked.
The clone’s reply is checked too before you see it: a reply that urges self-harm or holds sexual content is never shown.
Helplines the app gives
| Country | Helpline | Emergency |
|---|---|---|
| Croatia | Crisis centre, Zagreb 01 2376 470 | 112 |
| Germany | TelefonSeelsorge 0800 111 0 111 | 112 |
| Austria | Telefonseelsorge 142 | 112 |
| Switzerland | Die Dargebotene Hand 143 | 112 |
| United Kingdom | Samaritans 116 123 | 999 |
| Ireland | Samaritans 116 123 | 112 |
| United States | Suicide & Crisis Lifeline 988 | 911 |
| Canada | Suicide Crisis Helpline 988 | 911 |
| Australia | Lifeline 13 11 14 | 000 |
In other countries the app gives the emergency number 112.
No sexual content
Clonique writes no sexual content in any form. Not only an instruction to the model holds this, but the app’s code: such a message gets a fixed answer, and such a reply of the clone is not shown.
Report a reply
If a reply of the clone seems offensive, dangerous or inappropriate, press and hold it (right-click in a browser) and choose Report reply. Only that reply and the reason you pick are sent to us, nothing else of the chat, and we read every report. For anything else, write to support@clonique.ai.
If you are in danger
Call the emergency number or a line from the table. Clonique is not a help service and does not watch chats live.